The entire ActiveStrategy team sends out our hearty congratulations to our client, the City of Coral Springs, who was recently recognized with the prestigious Malcolm Baldrige National Quality Award, the top honor a U.S. company can receive for quality achievement and performance excellence.
For those not familiar with the Baldrige, this is an extremely comprehensive program that evaluates organizations in these areas: leadership; strategic planning; customer and market focus; measurement, analysis, and knowledge management; human resource focus; process management; and business results.
Coral Springs is one of only five recipients of the 2007 awards and is the first state or local government in the nation to receive the award. This is the first year non-profit organizations could apply for the award, after testing a pilot program in 2006. The awards will be presented at a ceremony in Washington, D.C. early next year.
Coral Springs, located in Broward County, Florida, is also a two-time winner of the Florida Sterling Award, a state program based upon the Baldrige. These awards are a testament to the City's efforts, as well as the significant results achieved, during their ongoing journey toward performance excellence.
This journey began in 1993, when Coral Springs began using a business model that takes customer input and data analysis into consideration before mapping initiatives in the Strategic and Business Plans. The City develops process improvements while comparing results to Fortune 500 businesses and top local governments.
Having worked with many other Baldrige applicants and winners in the past, we know how difficult it is to even receive a site visit, let alone win the award. Keep up the excellence!
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