Tip #1: Put all scorecard reviews for the year on the calendar now.
I’ve said it many times in the past, but it’s worth repeating. It’s not what gets measured that gets done. It’s what gets reviewed that gets done. Events drive behavior. If measure owners and your data entry people don’t see a date set in stone when managers will meet and review the scorecard, they won’t update the data action items. There are so many other demands on their time that if they can let this one slip, they will.
Tip #2: Always repeat the same agenda.
There are a few agenda topics that are critical to keeping the strategy alive, even late in the year. Too often, these agenda points drop off after the first month because scorecard teams are busy fighting fires and reacting to their daily work. I recommend that every scorecard review contain the exact same topics throughout the year. If some topics need more time, fine, but the scorecard review must touch on all the topics.
Here are some of those topics I see commonly discarded later in the year:
State the strategy.
Has the strategy changed?
How do we measure the strategy?
Are the targets still valid?
Who is responsible for meeting the targets?
What are the most important measures now?
Go forth and review!
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