O.K., I know. It sounds like a stretch, but bear with me while I explain.
I recently assisted an organization with their application for a state-level Baldrige-based award. The organization has well deployed scorecards in ASE and they conduct regular Business Reviews within the software, drilling into the scorecards to discuss performance and root causes of problems. They will get Baldrige points in the “Leadership” category for establishing and maintaining a systematic approach to moving the organization toward their vision (see illustration depicting Baldrige categories below) . And they'll get big points in “Strategic Planning” for having a well defined approach to planning and plan deployment.
They use customer input to refine their metrics, and so will “score” in the “Customer Focus” category. Don’t get me started on “Measurement and Knowledge Management.” ASE provides accessible data on everything that is critical to performance and is a one-stop-shop for finding and sharing success stories and methodologies that "all hands" should be aware of.As for the required use of comparison data and benchmarks, ASE keeps it in view and part of on-going analysis of operations. Even if you don’t use the “Personal Goals Management” feature of ASE (which enables employee-level scorecards), you still get a lot of the "Workforce Focus" that Baldrige requires by making it easy for everyone to see how projects affect the big picture.
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